Business Case Development


  • Role: Senior Consultant/ Senior Project Manager
  • Client: General Motors Canada
  • Industry: Manufacturing, Automotive
  • Project Types:  Process Management
  • Scope: Enterprise
  • Team:
  • Budget:
  • Duration: 9 months (2002-2003)


Led Business Process analysis and re-engineering as part of a business case for a CRM implementation.


  • Worked with the Fleet Management Team to develop a strategy and compelling business case to achieve world class customer management capabilities within 30 months (by 2005).
  • Scope was Plan and Define phases for developing an integrated CRM solution using SDP-21 project methodology.
  • Developed a strategy to assemble a cross-functional team to serve as the project’s visible business champion and provide leadership for an enterprise-wide BPR and reengineering effort.
  • Engaged stakeholders in joint planning sessions to address opportunities to leverage work completed and to identify key points of integration with existing Siebel implementations.
This entry was posted in Automotive, General Motors of Canada, Manufacturing, Program & Process Management, Senior IT Consultant, Senior Project Manager and tagged , , , , , , , , . Bookmark the permalink.