Tag Archives: call center

Software Release Cycle Development

AT A GLANCE Role:  Senior Project Manager Client: MTS / Allstream Industry: Telecom Project Types:  Application, Process Management Scope: Team: Budget: Duration: 12 months (2003-2004) SUMMARY Implemented and managed quarterly software releases for ARS Remedy Ticketing Application enhancements for a … Read More

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IVR Infrastructure & Application Development

AT A GLANCE Role:  Senior Project Manager Client:  Bank of Montreal via Buck Consultants Industry: Financial / Pensions Project Types:  Infrastructure, Application Development Scope: Enterprise Team:  IT project team (8), external contractors Budget: Duration: 6 months (2001) SUMMARY Managed design, … Read More

Posted in Application, Bank of Montreal, Banking, Buck Consultants, Financial Services, Infrastructure & Networking, Pension, Senior Project Manager | Tagged , , , , , , , , | Comments Off on IVR Infrastructure & Application Development